Help Center

How to use MyCases

FAQs grouped by topic. Can’t find your answer? Contact us

Getting Started

The basic flow the first time you use MyCases.

Polling & Status

About refresh cadence, status meaning, and pauses.

Notifications

Email, Telegram, and WeChat channel configuration and rules.

Team

Member invites, visibility, and roles.

Billing

Plans, quotas, upgrades and downgrades.

Privacy & Data

Data export, account deletion, and security reports.

Developer API

REST read endpoint and webhook events for integrating case status into your own system.

Still stuck?

We usually reply within 1–2 business days. Please submit details and screenshots via the contact page.

Getting Started

What is MyCases?

How do I add my first case?

Which forms are supported?

What is a beneficiary?

Polling & Status

How often does MyCases check USCIS?

Why does my case show as "stopped"?

The USCIS status text is confusing — what do I do?

Can I refresh a case manually?

Notifications

Which channels are supported?

I configured email but nothing arrives — why?

Will one change trigger duplicate notifications?

Where do I set quiet hours and daily digest?

Team

How do I invite a teammate to help manage cases?

Can teammates see all of my cases?

Law-firm pilot: setup checklist for owner + assistant

What happens when I remove or revoke an assistant?

Billing

What are the Free plan limits?

How do I upgrade, downgrade, or cancel?

If I downgrade to Free, will my extra cases be deleted?

Privacy & Data

How do I export my data?

How do I delete my account?

How do I report a suspected security issue?

Developer API

How do I create an API token?

How do I call the REST API to list cases?

How do I receive webhook events?

How do I verify the webhook signature?

Limits and best practices?