MyCases

Delete your MyCases account

Last updated: 2026-10-09

This page explains how to delete your account and associated data on MyCases (mycases.us), operated by ABAI.

Sign in and open Data & privacy settings

If you are already signed in, this opens Settings → Data & privacy directly.

Steps

  1. Sign in to MyCases with your email and password, or with Google.
  2. Open Settings → Data & privacy (/settings/data).
  3. Optionally request and download an account data export first.
  4. In the “Delete account” section, tick the acknowledgement and type DELETE to submit the request.

What happens next

  • The request is scheduled at least 30 days after you submit it. Until the deadline shown on the page, you can cancel it from the same page.
  • If the account has an active paid subscription, it must be resolved first and execution may move to after the current billing period. The personal version is free, so this normally does not apply.
  • Once due, a scheduled job deletes your workspace data (cases, status history, beneficiaries, folders, notification settings, share links, and similar records), then deletes your sign-in account.
  • If you are an invited member of someone else's workspace, deletion removes only your own membership and personal data; the owner's case data is not deleted.
  • Deletion cannot be undone once it has run.

Temporary operational identifiers

  • Deletion does not promise instant, complete erasure. To finish removing export files safely, the system temporarily keeps content-free technical identifiers (such as export file paths, which contain the account ID and job ID).
  • Completed cleanup records become eligible for removal 90 days after completion; empty folder-prefix records become eligible after 30 consecutive days of confirmed emptiness, once the related export jobs and cleanup records are gone.
  • Unfinished cleanup records are retained until the corresponding file is confirmed deleted.

Can't sign in?

Try resetting your password first. If you still cannot access the account, contact us through the data request form using your account email so we can verify the request.

See also our Privacy Policy.